Issue:
Resolution:
1. Click the CRM HTML Administration responsibility.
2. Under 'Setup: Users: Registration', click User Maintenance
3. Enter full or partial username and click Go.
4. Select the applicable username from the list
5. Click Roles
6. Select the CSI Normal User role from the left pane.
7. Click Move to put it in the right pane.
8. Click Update.
Navigation:
Enter your username(Example CONVERGYS) : click Go
select CSI_NORMAL_USER or CSI_ADMIN click update .
Now problem Resolved
